Your customers have a lot to say. How do you make sense of it all?

Text Analytics is Reputology’s semantic analysis engine. It analyzes free form customer comments & reveals opportunities to improve the customer experience.

UNDERSTAND THE ROOT CAUSE OF COMPLAINTS AND COMPLIMENTS

Get Analysis You Can Understand

Text Analytics highlights the recurring themes and up-and-coming topics that are driving positive and negative customer sentiment. It surfaces these insights through user-friendly trend charts, word cloud reports and stats tables.

Stay on Top of Key Issues

Create reports customized to any category or set of keywords that you are keen on keeping tabs on. Text Analytics will analyze this information on an ongoing basis and help you determine how new products, offerings or services are being received by customers.

Identify How Your Staff Impact Reviews

For any service business, your employees are often mentioned in reviews. Our semantic analysis engine automatically parses people’s names out of reviews so you can see how they are impacting your customers’ experience.

ALIGN YOUR ENTIRE TEAM AROUND IMPROVING CUSTOMER EXPERIENCE

Customer service responds quickly

This is an invaluable tool that helps us make sure we are providing the best customer service, and addressing problems immediately.

Ken M., Director of Marketing, Tellus360

Operations pinpoints the cause

Reputology acts as a gauge on how we are doing, letting us know whether or not employees are doing their job well. It helps point out key areas where we are—-or aren’t—doing well, based on customer responses.
Megan L, Director of Marketing, FSRG

Leadership gets visibility

We are a hotel management company with 40+ hotels. Our executives could keep track of what was being said about our hotels on-the-go which was very useful. Nora M, Corp Communications Mgr, DHM

Learn why leading companies in Marketing, Auto, Healthcare, Retail, Hospitality & other industries select Reputology to discover new customer insights.